My Account & Billing

How do I change my log-in information?

When logging into your portal, click the 'Forgot Password' link. To reset your password, navigate to 'Manage Plan' in your portal, then select 'Update Plan' and click on the 'Reset Password' arrow. It will prompt you to enter your email so that we can send you a password reset email.

How can I confirm my subscription is canceled?

Depending on when you cancel can impact if you may receive food the next week, but we make it easy to see if your subscription is canceled.

Login to your mybistroMD account, and navigate to My Menu and Weekly Menu.

If your subscription is canceled, you should see this message:


If you have any other concerns, feel free to reach out to customer service!

What forms of payment do you accept?

We only accept US-issued debit or credit cards by American Express, Discover, MasterCard or Visa for payment.

If ordering from out of the country, we ask you use a USA credit card or purchase a re-loadable card with the USA address (we only service the continental US)

We do not accept debit cards requiring a PIN, PayPal, EBT, SNAP, Medicare/Medicaid Waivers, paper checks, or electronic drafts from checking/savings accounts, etc. We also do not process or accept insurance payments.

 

How does billing work?

When you sign up and complete checkout, you’ll be charged for your first week, and we’ll send you a confirmation email. Your personal deadline to edit your menu and skip future weeks is also when we will do the billing for the following weeks shipment.

You can always double-check your weekly deadlines on your Deliveries page.

If you ever want us to confirm your deadline or help you skip a week, feel free to contact us.

What card do I have on file?

To protect our members, we keep all credit information secured on our side. If you're curious about which card you have on file, please contact us.

If you need to update or change the card on file, our customer service team is always happy to help with that too!

How do I get a receipt for my orders?

After you have finished the checkout process, an email will be sent to the email you used to create an account. If you have trouble seeing any emails, please follow the steps outlined here. 

You can also look up your order history in your member portal under “Manage Plan” and then “Order History.”

 If you cannot find a receipt for an order, please contact our customer service team. We will be happy to help!

Whats your return policy? Can I exchange food items?

We have confidence in our chef's ability to create tasty and healthy meals for our members, but we understand that everyone has different preferences. If there are any issues with shipping or packaging, we are happy to help credit your account. However, due to the nature of delivery, we cannot resend single meals or issue refunds or exchanges based on taste.
For the safety of all our customers, once the meals have left our kitchen, we do not accept them back in compliance with FDA guidelines under any circumstance.

Do you accept insurance as payment?

We apologize for any inconvenience but bistroMD, is a pay out-of-pocket company. We do not work with insurance or Medicare/Medicaid to cover the cost of our programs.

Some insurances allow for members to request reimbursement for meals, but bistroMD is not involved in that process. For more information we recommend talking to your insurance agent.

How do I unsubscribe from your emails?

We’re sorry to see you go, but you’re always welcome back! If you’d like to stop receiving emails from bistroMD, open any of our emails and scroll to the bottom of the email where you’ll see “unsubscribe.”

 

 


 

 

I'm not receiving your emails. What do I do?

We first encourage you to check your spam or junk folders in case any emails were automatically directed there. If you still aren’t receiving emails about your order and delivery, or simply need to update your email address on file, please contact our customer service team so we can assist you further. If you are trying to receive our newsletter, you can do so by clicking here.

Can I delete a payment method?

If you want to delete a payment method or exchange it for another, please contact our customer service team.

 

If you are looking to stop payments for a period of time, you can skip a week.  Members can also can skip up to 6 weeks of deliveries using their member portal.

How do I change my delivery address?

In your portal, navigate to 'Manage Plan' and then 'Update Plan.' You will find your shipping and billing address listed, and you can click on this box to access a link for updating your shipping address.