Frequently Asked Questions

Q: How can I track my order?

When an order is received, you will get an email confirmation sent to whatever email you signed up with. Logging into your account, you can visit your dashboard and see the deadline to customize your upcoming week. After that deadline passes, it can take a few days to get your meals ready from our kitchens, but once they are packed and ready, we hand them over to FedEx, and send you a tracking number. You should receive a tracking number in your email, as well as be able to sign up for text and call alerts through FedEx. We make sure to pack it with enough dry ice to keep your meals cold the entire way, but overall shipping time varies depending on your location, and when your personal deadline! For any questions, our customer service team is always around to help out and answer any other questions you may have!

How do I customize my menu for excluding certain ingredients I don’t want?
Is your packaging recyclable?
How do I change my delivery address?
How do I skip a week?

FAQ
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How can I track my order?

How can I track my order?

Chad O.

You should receive a tracking number for your order via email once it ships, typically within 2-3 days. Orders are typically picked up by FedEx Monday through Thursday and delivered Wednesday through Saturday each week.

How do I customize my menu for excluding certain ingredients I don’t want?
Is your packaging recyclable?
How do I change my delivery address?
How do I skip a week?

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