1. FAQ
Can I change my meals after my deadline?
Where Do I Find Tracking Information
Can I get a new copy of my welcome kit?
What is My Night?
What forms of payment do you accept?
How does billing work?
What card do I have on file?
How do I get a receipt for my orders?
Whats your return policy? Can I exchange food items?
Do you accept insurance as payment?
Where do you deliver?
How much does shipping cost?
Why cant I get my meals delivered on a certain day of the week?
Who will be delivering my meals?
What time of day will my meals arrive?
Can I have my meals sent to a new address when Im traveling?
How do I change my shipping address?
I cant login!
How do I unsubscribe from your emails?
I didnt receive my forgot password email. What do I do?
Im not receiving your emails. What do I do?
I want to collaborate with bistroMD!
What support is offered on bistroMD?
Why does each person in my household that orders need their own login to my bistroMD?
How to schedule a dietitian
How to find nutrition information
How to reactivate your account
How to customize your menu
How to heat your meals
How do I view my order history?
Where can I find ingredients and nutritional info for my meals?
How can I track my order?
How to cancel your subscription
How do I skip a week?
How to change plans
Can I delete a payment method?
How do I change my delivery address?
How long will my meals last?
How to handle Dry Ice
How do I recycle your packaging?
How do I customize my menu for excluding certain ingredients I don’t want?
What to do if I am not hungry and find it is too much food?
When do I eat my meals or snacks? Timing?
Can I eat my meals in any order?
How can I get additional support and coaching?
I have not lost weight in a couple weeks. What can I do to break the plateau?
How often should I weigh myself?
How will eating snacks help me lose weight?
What can I drink on bistroMD?
Do I need to keep a food journal?

More questions?

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