1. FAQ
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How do I customize my menu?
Do I need to pick new meals every week?
What is the deadline for customizing my first order?
Do you have a dairy free or lactose intolerant meal program?
Can you modify a recipe for me?
Can I exclude a side dish or a sauce?
What type of variety will I receive?
Do you offer snacks?
Do I need to be home to receive my meals?
My meals arrived damaged. What can I do?
Can I exchange one of my meals?
What if I’m not happy with my order?
When will my meals arrive?
Can I change my meals after my deadline?
where-do-i-find-tracking-information
Can I get a new copy of my welcome kit?
What is My Night?
What forms of payment do you accept?
How does billing work?
What card do I have on file?
Can I delete a payment method?
How do I get a receipt for my orders?
Whats your return policy? Can I exchange food items?
Do you accept insurance as payment?
Where do you deliver?
How much does shipping cost?
Why cant I get my meals delivered on a certain day of the week?
Who will be delivering my meals?
What time of day will my meals arrive?
Can I have my meals sent to a new address when Im traveling?
How do I change my shipping address?
How can I track my order?
I cant login!
How do I unsubscribe from your emails?
I didnt receive my forgot password email. What do I do?
Im not receiving your emails. What do I do?
I want to collaborate with bistroMD!
What support is offered on bistroMD?
I have not lost weight in a couple weeks. What can I do to break the plateau?
How can I get additional support and coaching?
How do I view my order history?
Why does each person in my household that orders need their own login to my bistroMD?
How to handle Dry Ice
How to schedule a dietitian
How to find nutrition information
How to change plans
How to reactivate your account
How to customize your menu
How to cancel your subscription
How to heat your meals

More questions?

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