F.A.Q. weekly deadlines
What are the deadlines to hold or cancel my order?
Your weight loss journey takes dedication and requires consistency so we have designed your program for a weekly delivery of food. All orders are automatically recurring. To place a hold or cancel your next order, please contact us within the deadlines listed below.
New Customers: You have until Sunday at midnight, ET, immediately after you receive your first week's order to request a hold or cancel your second week of entrees.
Wednesday at 5pm, ET: For all future weeks, our deadline is always Wednesday at 5pm., ET, PRIOR to your next week's order.
Please know that you are always able to cancel future orders by our deadlines by contacting us via e-mail at CustomerService@bistromd.com or call 866-401-DIET (3438).
When do I customize my first week in my bistroMD?
We suggest that you immediately customize your program on the order confirmation page. If you have not yet customized your order, log on to www.mybistromd.com now to review your first week's menu. If you experience any problems during our business hours please call 866-401-DIET (3438) or email after business hours at CustomerService@bistromd.com and we will be happy to assist you. If you do not customize, we will send you our dietitian's recommended menu for your first week.
When do I customize my second week in my bistroMD?
You need to customize, review, and approve your second week no later than Wednesday at 5pm. You can customize in your www.mybistroMD.com account. In order to allow time to create your program, we must work a week in advance.
We recognize that you will be setting your preferences for a second week before you receive your first week of the bistroMD program. This is why you have until Sunday at midnight, ET, after you receive your first week of the program and try the entrees. If for any reason you choose not to remain on the program, you can to let us know by this deadline and we will be happy to cancel and refund your second week.
When is the cutoff to submit my order for the first week of my program, and still receive it the same week?
We uphold a Tuesday at noon, ET, cutoff deadline, to allow time to prepare your menu. It is our utmost priority to ensure that your entrees arrive in the intended condition, and without delay. FedEx does not deliver on Sunday, so we must ensure that your meals arrive by Saturday.
Additionally, the FAA regulates the amount of dry ice that can be included in your order, so we have to carefully calculate the amount included with your program.
Why did I still receive an order if I have until Wednesday to cancel my program?
Our team of expert chefs and Registered Dietitians work in advance to prepare your program. This is why we require that all holds, changes or cancellations for program members in their second week or beyond notify us of all holds or cancellations by Wednesday at 5 p.m., ET, the week before the next week's order arrives.
If you notify us after this deadline, we have already prepared your entrees and your order will be on its way to you.
Please know that you are always able to cancel future orders by our deadlines.
Can I recycle any of the packaging that my meals are shipped in?
BistroMD is committed not only to your health but also the health of the environment. That's why we take extra steps to ensure that we're doing our part to protect it. All of our shipping materials are fully recyclable, and bistroMD encourages our program members to make every effort to divert these materials from the landfill by recycling them again, themselves.
Each week, your meals arrive in reusable polystyrene packaging. This cooler is at least 60% post-consumer recycled foam. We encourage you to visit Earth911.com and identify recycling locations near your home. You can also share these coolers with a friend. Contact your local American Red Cross or relief organization to identify how these can be used locally.
What type of container is used for your entrees?
We use a recyclable tray that is completely BPA free.