F.A.Q. shipping policies
Do you deliver to my area?
We deliver to the continental US, Alaska and Hawaii. From the time FedEx picks up your order, it can take up to 6 business days to arrive based on ground delivery time from our warehouse. If you live in Alaska, delivery is only available to Anchorage, Fairbanks and Eagle River.
How will my order be shipped?
Your order will be shipped by FedEx ground each week. Each week of entrees arrives to you on dry ice in a specially designed cooler to ensure freshness upon arrival at your home or office.
How much will it cost to ship my order?
Shipping is $19.95. Additional shipping charges apply for AK and HI.
Do you offer expedited shipping?
Unfortunately, expedited shipping options are not available. Our meals are sent via FedEx Ground delivery to abide by FAA standards since they regulate the amount of dry ice that can be shipped via airplane.
How can I track my order?
We will send you a weekly email with your FedEx tracking number. If you do not receive your tracking number, check your spam folder or contact us. You may also access your tracking number in our member's portal by visiting www.mybistromd.com, and clicking on My Program and then My Delivery.
Is a signature required for delivery?
As long as FedEx feels it is safe to leave your package upon delivery, they will not require a signature. Since FedEx takes the responsibility to ensure your package is delivered safely, the decision to require a signature or leave your package at your building's management office, is at your FedEx driver's sole discretion.
How long will it take to receive my order?
We have weekly cutoffs for orders for FedEx pickup. If you place your order prior to Tuesday at 12pm ET your order will ship and be delivered the same week. After the noon cut off, and you'll receive your food the following week. Depending on where you live in the U.S., your entrees will be scheduled for delivery between Wednesday and Saturday.
Can I request my order to arrive on the same day each week or give other special delivery requests?
FedEx is unable to guarantee that you will always receive your entrees on the exact same day. Please refer to your tracking number to see the real time status of your order. The FedEx website is also frequently updated for weather delays. If there are any concerns with your delivery schedule, please let us know. If you have special delivery requests besides having a specific delivery date, please contact member services and we will do our best to accommodate them.
How do I change my order's shipping address?
You can change your shipping information by contacting member services at CustomerService@bistroMD.com. We work in advance to prepare your program. All requests to update your account must be received by Wednesday at 5pm ET, prior to the following week's delivery.
What should I do if there's no dry ice in my cooler?
Your program arrives in an insulated cooler. It is possible and quite common to have no dry ice remaining in the insulated cooler when it arrives. If this is the case, you do not need to be concerned. As long as your meals are cool to the touch, the quality has not diminished. Please place all meals in the freezer upon opening the cooler.
What do I do if there is a problem with my frozen shipment?
Contact CustomerService@bistroMD.com as soon as possible. We are happy to help resolve any issues.